To initiate a return, kindly reach out to us through official channels, specifically by email at [email protected] or via our live chat feature.
Returns are applicable exclusively to standard service components, including spark plugs, impellers, timing belts, motor oil, commonly ordered gaskets, and similar items. Special order items, such as carburetors, gearboxes, cowling, drive shafts, uncommonly ordered parts, and gaskets outside the standard range, which have been procured in error, cannot be accepted for return or exchange. Please note that this list is not exhaustive.
In the exceptional circumstance that a product is determined to be defective, it is imperative that the return process is initiated within a 30-day period, in strict accordance with YAMAHA’s established parts return policy. Failure to promptly notify us regarding a received faulty item is likely to result in the disapproval of the return claim.
All returned items will undergo thorough examination by our team and, if necessary, by Yamaha, to ascertain the presence of defects. In the event that an item is incorrectly returned as defective, it will be returned to the customer. In such instances, the customer will be liable for the associated shipping charges, as well as an administrative fee of £25 + VAT.
